Privacy Policy for zeltra
Effective Date: April 9, 2026
Email contact: charlieqin1@outlook.com


Welcome to zeltra (the "App"), an AI video creation application developed and operated by our team (hereinafter referred to as "we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our App, in compliance with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and Apple’s App Store Privacy Guidelines.
By downloading, installing, and using the App, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please do not use the App.
1. Information We Collect
We collect only the information necessary to provide and improve our services, adhering to the principle of data minimization. The information we collect falls into the following categories:
1.1 Information You Provide Voluntarily
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Account Information: If you create an account to use premium features, we may collect your email address, username, and password (encrypted for security). We do not collect unnecessary personal information such as your full name or phone number unless you voluntarily provide it.
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Content You Upload: To use features like Solo Video, Duo Video, AI Clothes Changer, AI Dance, and AI Face Swap, you may upload photos, images, or short video clips. These materials are used solely to generate the requested AI content and are not used for any other purpose without your explicit consent.
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Feedback and Communications: If you contact our customer support or submit feedback, we may collect your communication content (e.g., chat records, emails) to address your questions and improve our services.
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1.2 Automatically Collected Information
When you use the App, we automatically collect certain technical and usage data to ensure the App runs smoothly and to optimize your experience:
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Device Information: Including device model, operating system version, IDFA (Identifier for Advertisers), and device configuration. This helps us ensure the App is compatible with your device and fix technical issues.
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Usage Data: Including the features you use, the frequency and duration of use, and the time spent on each feature. This data is used to analyze user behavior and improve the App’s functionality and user experience.
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Technical Logs: Including error logs, crash reports, and network connection information. This helps us identify and resolve technical problems to ensure the App’s stability.
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1.3 Information Collected for Specific Features
For features involving AI processing (e.g., AI Face Swap, AI Clothes Changer), we may temporarily process facial features or image details to generate the requested effect. We do not store raw facial data or image details after the processing is completed—all temporary data is automatically deleted immediately after the AI task is finished.
2. How We Use Your Information
We use your information only for the purposes stated in this Privacy Policy, and we will not use it for any unstated purposes without your consent:
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To Provide and Maintain the App: Process your uploaded content to generate Solo/Duo Videos, AI effects, and other requested services; ensure the App’s normal operation and technical support.
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To Improve the App: Analyze usage data and user feedback to optimize features, fix bugs, and develop new functions that better meet your needs.
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To Manage Your Account: Verify your identity, manage your subscription (if applicable), and send you important account notifications (e.g., password reset, subscription renewal reminders).
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To Ensure Security: Detect and prevent fraud, unauthorized access, and other security risks; protect your account and personal information from potential threats.
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To Communicate with You: Respond to your customer support requests, send you updates about the App (e.g., new features, policy changes), and provide relevant service information.
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3. Information Sharing and Disclosure
We respect your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
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With Service Providers: We may share necessary information with trusted third-party service providers who assist us in operating the App (e.g., cloud storage providers, payment processors). These service providers are bound by data processing agreements and are required to protect your information and use it only for the purposes we specify.
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For Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, property, or safety, as well as the rights, property, or safety of our users or the public.
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With Your Consent: We may share your information with third parties if you explicitly consent to such sharing (e.g., sharing your AI creations to social media platforms).
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4. Data Security
We take the security of your information seriously and implement industry-leading security measures to protect your data from unauthorized access, disclosure, modification, or destruction:
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Encrypt all data in transit using TLS 1.3 and store sensitive data (e.g., passwords) using AES-256 encryption.
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Implement access control measures to ensure only authorized personnel can access your information.
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Regularly conduct security audits, vulnerability assessments, and employee privacy training to enhance data protection.
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Automatically delete temporary processing data (e.g., facial features, uploaded images) after the completion of AI tasks to minimize data retention.
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5. Your Privacy Rights
You have the right to control your personal information and can exercise the following rights at any time:
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Access Right: You can request a copy of the personal information we hold about you.
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Correction Right: You can request to correct any inaccurate or incomplete personal information.
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Deletion Right: You can request to delete your personal information and account. Upon your request, we will delete all your data (excluding data required to be retained by law) within a reasonable time.
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Withdrawal of Consent: You can withdraw your consent to our collection and use of your information at any time. However, this may affect your ability to use certain features of the App.
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To exercise these rights, please contact us using the contact information provided below.
6. Data Retention
We retain your personal information only for as long as necessary to provide the App’s services and comply with applicable laws. After the retention period expires, we will securely delete or anonymize your information to ensure it can no longer identify you.
Uploaded content (e.g., photos, images) and temporary processing data are retained only for the duration of the AI task and are automatically deleted immediately after the task is completed. Your account information will be retained until you request to delete your account.
7. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13 without parental consent, we will immediately delete the information and terminate the child’s access to the App.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. When we make significant changes, we will notify you through the App or via email (if you have provided an email address). Your continued use of the App after the changes take effect constitutes your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: charlieqin1@outlook.com
We will respond to your inquiry within a reasonable time and address your concerns promptly.